Shipping Policy

Shipping Policy / Delivery Policy

 

Thank you for shopping with us. Please read our shipping policy carefully before placing an order.

Where We Ship We currently ship to Dubai, Sharjah and Ajman.

Order Processing All orders are processed within 12 hours after payment confirmation. Orders placed on weekends or UAE public holidays will be processed on the next business day.

Tracking Once your order is shipped, you will receive a tracking number by email. Please allow 12 hours for tracking information to update after dispatch.

Lost or Delayed Orders If your order hasn't arrived within the estimated timeframe, please contact us at [your email] and we'll investigate with the supplier immediately.

 

Returns & Refunds Policy

 

We want you to be completely satisfied with your purchase. If you're not happy, we're here to help.

Return Eligibility You must request a return immediately of receiving your order if the item is:

  • Defective or damaged on arrival
  • Significantly different from the product description
  • The wrong item was delivered

Items must be unused, in their original packaging, and in the same condition as received.

Non-Returnable Items The following items cannot be returned:

  • Items that have been used or damaged after delivery
  • Products marked as final sale
  • Items returned after the 2-day window

How to Request a Return

  1. Email us at [your email] with your order number and reason for return
  2. Attach clear photos of the item if it is damaged or incorrect
  3. Our team will respond within 2 business days with return instructions

Return Shipping Return shipping costs are the buyer's responsibility unless the item is defective or incorrect. We recommend using a trackable shipping method.

Return Address Returns are processed through our fulfillment partner. A return address will be provided upon approval of your return request.

Refunds Once your return is received and inspected, we will notify you by email. Approved refunds will be processed to your original payment method within 7–10 business days. Processing times may vary depending on your bank or payment provider.

Order Cancellations Orders can be cancelled within 4 hours of placement. After this window, the order may already be in fulfillment and cannot be cancelled. Please contact us immediately at [your email] if you need to cancel.